Terms and conditions of service
These are our terms and conditions of service. These terms govern customers’ use of this site and set out our terms of service that apply in relation to any purchases made here.
Who We Are
British Orchids, Suzanne Noble
Lower Hazle Farm, Tarrington, Hereford HR1 4JQ
Delivery of Purchases
Orders will be dispatched at the earliest time possible, depending on the time of year and the growth stage of the plants. Customers will kept be informed about their expected delivery date. We do not accept any liability for compensation in the event of a delivery taking longer than the expected time for delivery.If an item is out of stock the customer will be notified and we will refund the payment. Any damage in transit to items purchased from us must be reported within 24 hours of them being delivered.
Refunds or replacement plants are not guaranteed but may be offered if a plant failure is reported to us within 2 weeks of delivery.
In accordance with our obligations under the Distance Selling Regulations customers have the right to cancel any purchase within 7 working days of making the purchase. If customers wish to cancel a purchase they should contact us before returning the product. Any purchase that is to be returned must be returned in perfect condition to our address at Lower Hazle Farm, Tarrington, Hereford HR1 4JQ . Any product being returned must be returned by either Recorded Delivery or by courier, at the customers cost, and must be suitably wrapped to avoid damage in transit.
Our liability to our customer shall not exceed the price of the item purchased to which any claim relates. In the event that a product is damaged during delivery we will replace the product at no cost to you and shall arrange for the collection of the damaged purchase.
We accept no liability for plants that do not survive or thrive when the customer is responsible for their location and care.
We are committed to ensuring that customers’ privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We endeavour to comply with the GDPR data protection law.
What we collect
We will collect the following information from customers making a purchase: name and title, contact information including address, phone number and email address.
What we do with the information we gather
We require this information to complete a customer order and for internal record keeping. We will not contact customers with promotional emails and any marketing or new product information will be communicated via social media.
We are committed to ensuring that customer information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file that asks permission to be placed on a customer’s computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets the customer know when visiting a particular site. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A customer can choose to accept or decline cookies. Most web browsers automatically accept cookies, but a customer can usually modify their browser setting to decline cookies if preferred. This may prevent them from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once a customer has used these links to leave our site, they should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information provided whilst visiting such sites and such sites are not governed by this privacy statement.
Controlling customers’ personal information
We will not sell, distribute or lease customers’ personal information to third parties unless we are required by law to do so. We will not use your personal information to send you our promotional information or information about third parties.
You may request details of personal information that we hold about you and we will delete it on request.